At Lease Packet, we strive to provide exceptional services to our valued customers. We understand that circumstances may arise where cancellation and refund become necessary. Therefore, we have established the following cancellation and refund policy to ensure transparency and customer satisfaction. 

Cancellation 

Customers are eligible to request a cancellation of their service only if we fail to deliver the promised service within 7 days of the billing date. To initiate a cancellation, customers must submit a written request through our designated cancellation channels, including email or support ticket system. We kindly ask customers to provide all necessary details and account information for a smooth cancellation process. 

Refund 

Refunds will be granted solely on the basis of service delivery failure within 7 days of billing. If our team fails to deliver the service within the specified timeframe, customers may request a refund. We will review each refund request on a case-by-case basis to ensure fair consideration. Please note that any refund issued will be processed using the original payment method used during the initial purchase. 

Refund Exclusions: 

Refunds will not be granted under the following circumstances: 

• Customers fail to provide accurate or complete information required for service delivery.
• Violation of our Terms of Service or Acceptable Use Policy.
• Services are suspended or terminated due to non-payment or breach of contract on the customer’s part.
• Service disruptions or delays caused by factors beyond our control, including but not limited to acts of nature, force majeure events, or third-party service provider issues. 

Processing Time 

Once a valid refund request is received, we will promptly review the request and communicate the outcome to the customer. The processing time for refunds may vary depending on the payment method and financial institution involved. We will make every effort to process refunds in a timely manner. 

Modifications to the Policy 

Lease Packet reserves the right to modify this cancellation and refund policy at any time without prior notice. Any changes or updates to the policy will be effective immediately upon posting on our website or notifying customers through other appropriate channels. 

If you have any questions or require further clarification regarding our cancellation and refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with our services. 

Privacy, cancellation and refund support 

Please email us at [email protected] if you have any questions or concerns concerning the privacy of your personal information, cancellation and refunds.